Customer Grievance Redressal System

We are committed to resolving customer concerns quickly, transparently and fairly.

Swift Response within 24h RBI Regulated Operations Dedicated Relationship Managers
Escalation Process

Customer Support Escalation

We ensure every query is handled with care and escalated to the right team for a faster and better resolution.

01
02
03

Grievance Redressal Officer / Nodal Officer

TAT: UP TO 10 DAYS
Anurag Singh
grievance@singhalvyapar.com

Final escalation to Grievance Officer.

Resolution Satisfied - Closed
CONDITION

If not satisfied / no response within 30 days

Escalation RBI CMS Portal
04
EXTERNAL ESCALATION

RBI - CMS Portal

Only if not satisfied by the company's response within 30 days.

Portal: https://cms.rbi.org.in